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The Heart of the Matter

On June 13th, Don Henley played the Budweiser stage in Toronto. Printed on the tickets and signage throughout the venue was that photos and videos were prohibited. That seemed a bit 1995 to the rest of the forty, fifty, sixty-something crowd and I, but it was Don...

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It’s About Knowing Your Audience

To know what you know and what you do not know, that is true knowledge. — Confucius Collective bargaining communications are amongst the most challenging and stressful type of communications that any employer will have to engage in. Whether you are at the strike...

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An expectation is a belief that something is likely to happen. While the definition is simple, the concept, as it relates to employee communications, is not. An expectation is further complicated during times of labour unease. Many factors contribute to the success of...

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Hockey Moms, Pit Bulls and Lipstick

  When Sarah Palin was running for President of the United States she famously said that the only difference between a hockey mom and a pit bull was the lipstick. Pit bulls are banned in Ontario and some days you’d hope the same of particular hockey parents. The...

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